Stacy Tuschl is a speaker, business coach, and the owner of The Academy of Performing Arts in Wisconsin. She is the author of the book “Is Your Business Worth Saving?” where she reveals proven strategies for pulling entrepreneurs out of a rut and launching them toward business success.
In this episode, I’m going to be talking to you about how can take complaints and turn them into opportunities to create raving fans.
Some highlights include:
Recently I bought some Arkon mounts to help me with Facebook live, and they quickly broke. At minute 1:00, I tell you how Arkon took me from being an annoyed customer and turned me into a raving fan.
I also have an example of a time when a company did the opposite. At minute 2:00, I talk about how a company made a very annoying mistake that affected my wedding. Due to how this company handled their mistake, I can safely say they will never receive my business again.
So how do I turn mistakes into opportunities to create raving fans? It starts with the “oops” card. (minute 4:00)
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